Support Tickets + Automation

Streamline your Customer Support workflow!

Easily manage and track support requests, ensuring that questions are efficiently addressed and effectively resolved.

Use Custom Inboxes, Priorities & Tags to define your internal systems, processe, and escalation procedures to ensure that tickets are handled according to your business requirements. Powerful Permissioning lets you control exactly which Staff members can view and respond to support requests.

Replaces…

Efficient Support Inquiry Management

A dedicated customer support channel within your own branded client portal. Manage inquiries from start to finish, giving your team the tools they need to resolve issues quickly and professionally, all while keeping your clients happy.

Provide a dedicated Customer Support channel right inside your own White Label Client Portal
Deliver a simple, professional, and effective customer experience with each interaction

Effectively track & manage support inquiries from initiation through to resolution
Give your Staff the advanced tools needed to effectively and efficiently manage their workloads

Customization with Inboxes & Tags

Create custom categories, prioritize issues, and leverage powerful search to handle requests efficiently. This translates to faster resolutions and happier clients, all within a system that seamlessly integrates with your existing workflow.

Create Custom Inboxes, Priorities & Tags to help organize your Support workflow
Powerful filtering & search lets you easily segment and identify specific scenarios

Tailor the feature to your business requirements for increased efficiency
Elevate customer satisfaction with organized Ticket handling

Streamlined Ticket Creation and Communication

Configure a dedicated email for inquiries that automatically creates tickets, or capture vital details through custom forms, ensuring your team has everything they need to resolve issues quickly and efficiently.

Configure a custom support email address that can automatically create tickets
Set default Priority and Inbox for new Tickets, or let your Clients/Customers do that via a Support Form

Your customers can respond to your answers by simply replying to the email notifications
Utilize custom Support Forms to capture vital issue resolution details

Grant Permissions and Control

Define who can view, respond to, or reassign tickets, ensuring streamlined workflows. Plus, automate replies, signatures, and BCC for added efficiency. Set default ticket statuses and priorities to keep your team on the same page and resolving issues faster.

Intuitive permission settings give you granular control to authorize Staff or Team access
Define exactly which members of your Staff can view, respond to, or re-assign Support Tickets

Configure auto-replies, default signatures, and Auto-BCC for efficient communication
Set default initial ticket Status and Priority to streamline ticket handling and responses

Why does your Business need a Support Ticketing System?

Provide your customers and team with a streamlined way to manage inquiries and issues using your very own support ticketing system. From tracking customer concerns to assigning tasks to the right team member, a ticketing system ensures nothing slips through the cracks. It enhances response times, improves accountability, and fosters better communication, ensuring higher customer satisfaction.

Organization

Say goodbye to scattered emails and lost messages. A ticketing system centralizes all support queries, enabling your team to easily prioritize, track, and resolve issues efficiently effectively.

Productivity

Businesses waste time managing customer requests manually. A ticketing system automates repetitive tasks, allowing your team to focus on delivering faster and better resolutions.

Accountability

Transparency by tracking each inquiry from start to finish. With built-in reporting tools, you can identify trends, monitor team performance, and improve overall service quality.